VCORE CRM · FACEBOOK AND MESSENGER
Data Deletion
Last revised on
These instructions apply to data processed by VCore CRM through the VCore StockiMocki Catalog app for Facebook and Messenger. The person responsible is sole proprietor Tetiana Mykhailivna Shuplat (ФОП Шуплат Тетяна Михайлівна).
with the subject “VCore / Messenger data deletion”.
What to include in your request
- The name of the Facebook Page you contacted and the approximate date of the conversation.
- The name of the profile you used to contact us or your order number, if you have one.
- The data you want us to delete. If you are unsure, you can ask us to review all of your data obtained through this integration.
Never send your Facebook password, sign-in codes or full payment card details. You do not need to know your technical Facebook identifier.
How we verify your request
The person responsible reviews the request. A name alone or an email from an unknown address does not grant access to someone else’s data. We may ask you to confirm the request in the same Messenger conversation or through an account we have already verified. If you have lost access, we will agree on a separate verification method that uses the minimum information necessary.
What we review
We review copies of conversations, profile data and attachments in VCore, any links between the conversation and a customer, and related technical records, queues, caches and backups. If the request covers data in a connected KeyCRM account, we review that data separately.
The person responsible handles each request. Deletion is not automatic. After verification, we explain how we will handle the request. Once we have carried it out, we report the result. If we have a lawful reason to retain specific data, we explain which data we kept, why, and the criteria used to determine how long we will keep it.
Closing a conversation or unlinking an order does not delete personal data. Clearing a conversation should not automatically erase separate order records, accounting documents or another customer’s data.
Permanently disconnecting a Page
The connection owner can email the same address with the subject “Permanently disconnect a Page from VCore”. After verifying their authority, we stop processing events for that connection, clear its data as a separate procedure and verify the result. A temporary pause, access error or network failure does not start that procedure.
What remains in Meta
Deleting copies in VCore does not delete your Facebook account or Page, and it does not automatically remove the conversation from Meta’s services. Meta provides its own tools and rules for data it holds. A message sent after we have completed a deletion request may create a new support inquiry so we can respond to you.
For more information, see the VCore CRM Privacy Policy.